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Please check our customer support page for trouble-shooting issues with your diary lock
If you haven't already checked our our customer service page with the lock instructions and videos, please do give it a go before processing a return.
Return Process
* If you received a damaged or defective item please ignore this process and skip to the form at the bottom of this page.
Please put your Life is a Doodle product into its original packaging and inside a shipping box.
Mail your return to:
Scott Lowenberg
C/O Life is a Doodle
426 State Street, Quincy Illinois 62301
Please be sure the correct order name and number are included inside the package.
If you are making a return due to a damaged or defective item, please ignore this process and fill out the form below:
Who pays the shipping return fee?
In most cases, we do! No one likes dealing with returns. We get it. And we do our very best to make this process as painless and easy as possible.
It is very rare that a customer processes a return for an item that has arrived in excellent condition. However, on the rare occasion that this happens and a customer simply changes their mind and no longer wants the item, then it would be the customer's responsibility to return the item back to Life is a Doodle at their own cost. We will gladly provide a discounted shipping label.
If you are returning due to an error on our part or a faulty product, then the tables turn entirely and we will provide you with a 100% refund including shipping.
What is the return window & processing Time?
Return Window
We accept returns up to 30 days after delivery.
Refund Processing Time
As soon as we receive your returned product it typically takes 24 hours for our team to review the condition of the return and begin the refund process. Once the refund has been applied it typically takes 48 - 72 hours to reflect on your credit card or bank statement. You will also receive a confirmation letting you know when the refund has been processed so that you can keep an eye on it. If for any reason your refund does not come through, just reach out to support.lifeisadoodle@gmail.com and we will get it sorted out for you!
My item arrived damaged, now what?
Everyone stay calm. We will kick into stellar customer service mode and do whatever we can to make this right for you! By filling out this easy form below we will get your case worked on pronto and come up with a solution for you. Typically, we will send a working replacement at no cost to you.
Thank you for your business!
Our family is truly thankful for each and every Life is a Doodle customer that we have the opportunity to serve! Your support is so appreciated and if there is anything more we can do to serve you better or if you still have additional questions about our return policy, please don't hesitate to reach out to rachael@lifeisadoodle.com
I have revised my original rating because of the outstanding customer service that we received after the purchase. While the pen that came with the diary broke, the seller not only replaced the pen but also included a handwritten note for my granddaughter for whom I had purchased it. It has been by far my best experience with a seller. Very satisfied with the result.
Dan Buckner
Amazon Granddad
I am editing my review to add that not long after I notified the company I received a personal message from the business owner noting that she’d authorized a refund and apologizing for the issue we experienced. Amazing customer service! We will definitely buy again!
KB
Amazon Mom
The seller messaged me soon after I posted my review with a detailed explanation about how they are working to fix the issue. She responded with integrity and generosity by offering me a refund. Will look into this business again in the future.
Anna W.
Amazon Mom
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