customer support

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my order arrived damaged, now what

If you have found yourself on this page then chances are you having trouble with your diary lock. We understand this can be super frustrating. Good news is that we are here to help! At Life is a Doodle we will go over and beyond to ensure that each and every customer has a happy ending. 

Please use the resources on this page to help solve your issue. If the lock instructions and videos do not help and your lock is still jammed then no sweat. Just reach out to us through the form at the bottom of this page and we will get you all squared away! 

Setting Up Your Life is a Doodle Journal Password

The Default Password

Begin by removing the red tag. Your default password is set to "000". Slide the button to the left and it will open.

* If your journal lock is not opening in the default setting or if your journal is missing a red tag, then something is wrong and we encourage you to reach out to us.

Slide the Button All the Way to the Right

Be sure the lock is still set to "000" when you start this process. Then begin setting your new password by sliding and holding the button all the way to the right. Do not let go of the button.

Carefully Align Your Numbers

While holding the button to the right, begin carefully aligning the number wheels to reflect your desired password. Be sure you feel each number click precisely into the groove on the wheel and that each number is exactly even with the other.

Release the Button Back to Center Position

After your new password is set and your numbers are precisely in place,release the button back to the center. Mix up the number wheels and then test your password by aliging the numbers accordingly. Slide the button to the left and your journal lock should pop open. 

Write Down Your Password

Write down your password! This is CRUCIAL. If you forget your password there is no way to re-set it and unlock your journal. 

Still Having Trouble?

Our Life is a Doodle pinky-promise is that you will never pay for something that you are not 100% satisfied with. We will go over and beyond to ensure that each and every customer has a happy ending. So, if your diary lock is still jammed just fill out the form below and we will get you all squared away!

"Dad Hack" for those who forgot their password!

Unfortunately, there is no easy way to re-set a forgotten password. This awesome dad figured out a solution for those of you determined enough to try! Another dad said, "This trick worked for me with two differences. I had to slide the aluminum on the right side of the tumbler to find the notch. I did not have to spin the numbers around - leaving the notch forward worked." If neither of these tricks work for you please reach out!

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We are here to help! 

Please fill out the form below explaining your issue and you will hear back within 24 hours or sooner.  If you do not hear back in 24 hours please email to be sure your form is not floating in cyber-space and to be sure our reply is not going to your spam box! 

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